Why HiteMoore Exists

Retail, distribution, and CPG companies invest heavily in the systems, teams, and processes needed to deliver for their customers — but the responsibility for making sure that investment actually retains and grows accounts often has no single owner. Customer success gets split across departments, implementations stall without an executive escalation point, and account risk goes unnoticed until it shows up as churn.

HiteMoore Advisory Group exists to close that gap. We provide the fractional executive leadership — a CCSO or VP of Professional Services — that owns the outcome end-to-end: strategy, delivery, retention, and growth.

Our Approach

We don't hand you a framework and walk away. We build 3–5 year strategies grounded in root-cause analysis, not assumptions — then stay hands-on through implementation, risk mitigation, and account planning until the results are measurable. Whether we're standing up a delivery organization from scratch or rebuilding trust on a stalled account, our approach is the same: diagnose the real problem, align the stakeholders who can fix it, and prove the value with data.

Founded on Two Decades of Ownership

HiteMoore Advisory Group was founded by Victoria Hite-Moore, who spent 21 years building and running Customer Success and Professional Services organizations for SaaS, supply chain, and enterprise technology companies — including turning around a stalled, cross-border implementation for a Walmart international joint venture, and building the account risk and retention strategy behind a 95% retention rate at scale.

Victoria founded HiteMoore to bring that same discipline — clear ownership, data-driven strategy, and measurable retention outcomes — to companies that need executive-level leadership without the overhead of a full-time hire.